Refund policy

Refund and Return Policy

Our 30-morning guarantee

Try Sotto Voce for 30 mornings. If it doesn't work for you, send it back for a full refund of the product price.

The short version

  • You have 30 days from delivery to start a return.
  • Worn is fine. Trying it is the whole point.
  • You pay the return shipping.
  • Refunds go back to your original payment method.

How to start a return

  1. Email SottoVoceSupport@gmail.com within 30 days of delivery. Include your order number and a line about why it didn't work for you.
  2. We'll reply within one business day with the return address and instructions.
  3. Ship every band from your order back to us. We recommend a tracked shipping service, because we can't refund a package that never arrives.
  4. Once your return arrives, we'll refund you within 7 business days.

Please email us before sending anything back, so we can match your package to your order.

What we accept

  • Any Sotto Voce band, in any color, worn or unworn.
  • Please include every band from your order. The original box and quick-start card are appreciated but not required.
  • Returns requested more than 30 days after delivery aren't eligible.

Bundle and buy 1, get 1 free orders

  • Orders with more than one band are refunded as a whole order.
  • To get your refund, return every band in the order, including any free band.
  • We can't refund part of a bundle.

What gets refunded

  • We refund the price you paid for the product.
  • Return shipping is your cost and isn't refunded.
  • Original shipping charges, if you paid any, aren't refunded.
  • Your bank or card company may take several business days to show the refund after we send it.

Damaged, defective or wrong items

  • If your band arrives damaged, stops working within 30 days of delivery, or you received the wrong item, email us with your order number and a photo or short video of the problem.
  • We'll refund the product price. [We don't need the defective band back.]
  • Please check your order when it arrives, so we can sort out any problems quickly.

Exchanges

We don't do direct exchanges. Want a different color? Start a return, then place a new order.

Late or missing refunds

  • Check with your bank or card company first, since refunds can take time to post.
  • Still nothing after 10 business days? Email us and a real person will look into it.

Your rights

This policy doesn't limit any rights you have under the consumer laws where you live.

Questions

Email SottoVoceSupport@gmail.com. We reply within 1 business day.